Arkansas Electric Cooperative

Workstation Support Intern

US-AR-Little Rock
3 weeks ago
Job ID
2017-1312
# of Openings
1
Department
Workstation Support

Overview

Workstation Support

Little Rock, AR

Workstation Support –Intern

 Fall 2017

 

Arkansas Electric Cooperative Corporation (AECC) is an organization with a rich history and a bright future. As a leader in the energy industry we look to our employees to help us grow, change, and provide power to over 500,000 members of our 17 electric distribution cooperatives.

 

A Workstation Support Intern will assist with various tasks in Workstation Support such as answering help desk phone calls, entering incidents and service requests into the ticket system, installing hardware and software, and troubleshooting minor incidents. We’re looking for someone who can maintain a high degree of situational awareness to meet continually changing conditions with a fresh and adaptable approach. In this position, you will be given the opportunity to work alongside peers who are versatile, enthusiastic, and strive to push forward AECC’s mission.

Responsibilities

Responsibilities

  • Answer IT Help Desk phone calls promptly and gather all information about the reason for the call.
  • Record incidents and service requests in the Service Manager portal for all calls as received and emails not previously recorded.
  • Assist other Workstation Support staff with the installation of new computer hardware and software.
  • Assist with cable management on desktop installations.
  • Research and assist with troubleshooting of workstation support incidents as they occur.
  • Provide support for Windows operating systems, Office 365 applications, and mobile devices.
  • Assist with the upgrading and implementation of the workstation inventory system.
  • Assist Workstation Support Supervisor with the management of documentation for desktop applications licensing.

Qualifications

Minimum Qualifications

·        High school diploma or equivalent.

·        Pursuing a degree in Information Technology or related field.

·        Strong communication skills; oral and written.

·        Self-starter and ability to work independently with minimal supervision.

 

·        Technologically adept and advanced Microsoft Office Suite skills.

·        Exceptional analytical, organizational and problem solving skills.

·        Extremely detailed and accuracy oriented.

 

 

 

 

 

 

 

Ready to begin your career with or AECC? Apply online at www.aecc.com!

 

EEO/AA/M/F/VETS/DISABLED

Arkansas Electric Cooperative, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, color, national origin, genetics, age, sexual orientation, gender identity or expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

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